Description:

As a Student Services Officer, you will be part of a strong team developing RESN's non-academic services such as university guides, study resources, campus accommodation pamphlets, university course information videos, as well as organising live events where students can talk to university students and graduates about uni courses and uni life, and get feedback on their responses to mock interview questions for a job and/or a healthcare degree. Taking charge of your project or working collaboratively with other team members on large projects, you will be developing core skills of teamwork, communication and project management while empowering rural and regional students to take control of their future and make the most of the exciting opportunities available to them.

Key Characteristics

We’re looking for Student Services Officers who have:

• Passion for improving students’ access to high quality academic and non-academic services regardless of geography
• An astute ability to think creatively, take initiative and problem solve
• Strong interpersonal and organisational skills
• Ability to work independently as well as part of a team
• High level of attention to detail
• Experience with Canva or other graphic design software will be highly regarded

Key Tasks:

Here's a snapshot of what a semester as a Student Services Officer might look like for you:

• Attending fortnightly team meetings, and contributing to discussions within a multi-faceted team.
• Being involved in dynamic discussions about improving RESN's non-academic services and their reach.
• Working independently and collaboratively on one or more of RESN’s publications that may be related to: post-high school pathways (including regional and rural specific options), study skills, university courses, etc.
• Plan, organise, and facilitate live events including: Q&A about uni degrees and uni life, mock interviews, etc.
• Contributing to improving the quality of non-academic guidance provided to students by acting in a consulting role to RESN tutors who have passed on questions, projects requests, and feedback from the students.
• Reflecting on the current suite of non-academic services, and identifying gaps, and/or ways to improve the effectiveness, and accessibility of service delivery.
• Attending RESN events where possible.